Change Management

References

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Baker, B. ed., (2007). Portland, OR: Creative Leap Books.

Braun, d. (2008). City marketing: towards an integrated approach. Rotterdam: Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam.

Gerth, C. (2013). Business Process Models. Germany: Springer-Verlag Berlin and Heidelberg GmbH & Co. K.

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Harmon, P. (2014). Business Process Change: A Business Process Management Guide for Managers and Process Professionals. United States: Morgan Kaufmann Publishers In.

Heinrich, R. (n.d.). Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering. Germany: Springer Vieweg.

Jost, W., Abolhassan, F. and Scheer, A. (2010). Business Process Change Management: Aris in Practice. 1st ed. Germany: Springer-Verlag Berlin and Heidelberg GmbH & Co. K.

Rea, K. and Lientz, B. (2003). Breakthrough IT Change Management: How to Get Enduring Change Results. United Kingdom: Elsevier Butterworth-Heinemann.

Schutte, T. (n.d.). The Semantics of Branding. Journal of Marketing. [online] Available at: http://www.jstor.org/stable/1249395 [Accessed 5 Apr. 2015].

Wilford, H. (2009). Cities and their brands: Lessons from corporate branding. Place Branding and Public Diplomacy, 5(1), pp.26-37.

Zhao, S. and Zhang, L. (2009). City branding and the Olympic effect: A case study of Beijing. Cities, 26(5), pp.245-254.

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